2011 Keynote Speaker

Bill Quiseng

Chief Experience Officer at billquiseng.com, is a highly sought professional speaker in the areas of customer service for front-line associates and associate engagement and leadership for managers. His blog offers tips to improve your company's customer experience. HisFacebook page and tweets offer customer service tips, quotes, insight and Best Practices from various sources.

 

Bill has over thirty years of luxury resort/club management experience. He 

served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn received the Renaissance Hotels & Resorts North America Savvy Service Award, Food and Beverage Service Excellence Award and the Customer Service Overall Award. In addition, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine and by Golf Magazine as the first and only Gold Medal Award premier resort in Michigan.

Bill's achievements include receiving the Marriott International Spirit to Serve Award, Renaissance Hotels & Resorts General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards and Petoskey Chamber of Commerce Mission Award. In 1989, he received the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism


Bill's achievements include receiving the Marriott International Spirit to Serve Award, Renaissance Hotels & Resorts General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards and Petoskey Chamber of Commerce Mission Award. In 1989, he received the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism.


He continues to give customer service presentations in front of Chambers of Commerce, hospitals, private companies, financial institutions, high schools, community colleges, universities and associations.