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GRADUATE HOTELS

 CURATED HOTELS

NATIONWIDE

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Where the school of life meets your favorite place to stay.

Graduate Hotels® is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021.

 

The Graduate Hotels are hiring! Will you be their newest teammate? You can apply to work for them by going HERE.

Here are the job descriptions we are looking to fill immediately:

 

Full Time Guest Service Supervisor 

Must have worked at the front desk for at least 1-2 summers.

An entry level position that positions the candidate to the next level of Front Desk Manager.

 

JOB DUTIES AND RESPONSIBILITIES  

  • Monitors daily status of rooms, rates, discount rates and packages 

  • Maintains current list of available rooms for walk situations  

  • Coordinates blocking of rooms for groups 

  • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 

  • Communicates hotel’s unique design elements for effective storytelling 

  • Reviews guest satisfaction results and property audits to identify areas of improvement 

  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue 

  • Solicits employee feedback and utilizes an “open door” policy  

  • Ensures staff communicates effectively with other hotel departments 

  • Maintains productive relationship with Valet Parking provider 

  • Ensures prompt and courteous service to guests 

  • Pre-registers guests according to standards 

  • Monitors/maintains employee schedule 

  • Monitors and ensures VIP arrivals are executed to highest standard 

  • Keeps track of rooms to ensure accurate status and readiness for check-in 

  • Interacts positively and professionally with guests to resolve issues 

  • Other duties as assigned.  

 

Full Time Guest Service Representative  

Would like to have some experience at front desk or in hotel operations   

 

JOB DUTIES AND RESPONSIBILITIES  

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  

  • Reviews arrival list daily and assists in preparing and assembling welcome amenities  

  • Escort VIPs to room and check them in prior to arrival  

  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  

  • Responsible for issued bank - count bank at beginning and end of shift.  

  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 

  • Maintains front desk area to be clean and organized  

  • Assisting with lobby activation as needed 

  • Utilize proper procedures when handling guest PPI data  

  • Understands the key points to communicate for a Graduate Arrival experience  

  • Follows through and feels ownership of guest requests  

  • Resolves guest complaints in a professional and efficient manner  

  • Actively participates in Front Desk upsell program  

  • Always retrieve necessary identification documents and form of payment upon guest arrival 

  • Other duties as assigned  

 

Full Time Housekeeping Supervisor    

Must have worked in housekeeping as room attendant for at least 1 summer

An entry level position that positions the candidate to the next level of Housekeeping Manager.

 

JOB DUTIES AND RESPONSIBILITIES  

  • Inspects all assigned rooms and public areas to ensure furnishings, equipment, linens, etc. are clean and in good repair 

  • Provides efficient and objective feedback to room attendants to drive efficiency and quality within the housekeeping department  

  • Ensure that all associates have proper supplies, equipment and uniform including nametag and designated PPE  

  • Trains associates on safety standards and enforce those standards on a consistent basis. Identifies associates engaging in unsafe behaviors and retrain them appropriately. Completes accident investigations and take steps to prevent future accidents 

  • Performs all housekeeping duties necessary, including making beds, vacuuming and cleaning 

  • Verifies and updates status of discrepant rooms throughout the shift 

  • Perform opening and closing shift duties 

  • Notifies maintenance department of maintenance repairs necessary 

  • Monitor cleanliness of hotel including parking lot and exterior entrances 

  • Available to work nights, weekends, and holidays as needed 

  • Other duties as assigned 

A few reasons for you to come work at the Graduate Ann Arbor:

  • It is a fun and fast paced environment with a playfully decorated interior design.

  • Graduate Ann Arbor envisions these as entry level positions and seeks to hire a candidate with upward mobility in mind.

  • We are a growing company with your professional growth at the forefront.

  • Competitive Hourly Pay

  • Free Parking

  • Free Breakfast & Lunch

  • Paid Days Off

  • Paid Sick Days

Graduate Hotels
Graduate Hotels

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Graduate Hotels
Graduate Hotels

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